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Privacy Policy

Effective Date: 20 March 2026

Homely Spaces TOC Ltd ("Homely Spaces", "we", "us", or "our") is committed to protecting and respecting your privacy.

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This Privacy Policy explains how we collect, use, process, and safeguard your personal data when you use our website (https://www.homelyspaces.com), make a booking, or communicate with us.

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Homely Spaces TOC Ltd is the data controller responsible for your personal data.

This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where applicable, this policy also reflects the requirements of the EU General Data Protection Regulation (EU GDPR).

 

1. Information We Collect

We may collect, use, store, and transfer the following types of personal data:

  • Identity Data: First name, last name, and government-issued photographic ID (for check-in verification and compliance purposes).

  • Contact Data: Email address, telephone number, and billing address.

  • Financial Data: Payment information processed securely via third-party providers (e.g. Stripe). We do not store full payment card details.

  • Transaction Data: Details of bookings, payments, and services provided.

  • Technical Data: IP address, browser type, device information, and usage data collected via cookies and analytics tools.

  • Communication Data: Records of correspondence with us via email, telephone, WhatsApp, or our AI-assisted chatbot (“The Concierge”), which supports communication and enquiry handling.

 

2. How We Collect Your Data

We collect personal data through:

  • Direct interactions: When you complete forms, request quotes, make bookings, or communicate with us.

  • Automated technologies: Including cookies and similar tracking technologies when you use our website.

  • Third parties: Such as payment providers (e.g. Stripe), identity verification services, and booking platforms.

 

3. How We Use Your Data (Legal Basis)

We only collect and process personal data that is necessary for the purposes outlined in this policy.

We process your personal data where we have a lawful basis to do so:

  • Contract Performance
    To manage bookings, process payments, provide accommodation services, and deliver customer support.

  • Legal Obligations
    To comply with applicable laws, including identity verification, fraud prevention, and financial reporting requirements.

  • Legitimate Interests
    To improve our services, enhance user experience, manage our operations, and maintain customer relationships, provided your rights do not override these interests.

  • Consent (where applicable)
    For certain communications or optional tracking technologies. You may withdraw consent at any time.

 

4. Automated Processing and AI Tools

We may use AI-assisted tools, including our chatbot (“The Concierge”), to support communication and service delivery.

These tools assist with responses and operational efficiency but do not make solely automated decisions that have legal or similarly significant effects on you.

 

5. Data Sharing and Disclosure

We may share your personal data with:

  • Service Providers
    Including payment processors (e.g. Stripe), property management systems, and IT infrastructure providers.

  • Professional Advisers
    Including lawyers, accountants, insurers, and auditors.

  • Regulatory Authorities
    Including HM Revenue & Customs and other UK authorities where required by law.

All third parties are required to process your data securely and in accordance with applicable data protection laws. We do not permit them to use your data for their own marketing purposes.

 

6. International Data Transfers

Some of our third-party service providers may process data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, including:

  • Transfers to countries deemed to provide an adequate level of protection; or

  • Use of approved contractual safeguards (such as Standard Contractual Clauses).

 

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

Access to personal data is limited to individuals who have a legitimate business need.

 

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.

In line with UK legal obligations, we retain certain records for up to six (6) years for tax and compliance purposes.

 

9. Cookies

Our website uses cookies and similar technologies to improve functionality and analyse usage.

You can control cookie preferences through your browser settings or via our cookie consent tool. For more information, please refer to our Cookie Policy.

 

10. Your Legal Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Object to processing

  • Request restriction of processing

  • Request data portability

  • Withdraw consent at any time (where applicable)

To exercise your rights, please contact us at info@homelyspaces.com.

 

11. Right to Lodge a Complaint

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

Website: https://www.ico.org.uk

We would, however, appreciate the opportunity to address your concerns first.

 

12. Children’s Data

Our services are not intended for children under the age of 18, and we do not knowingly collect personal data from children.

 

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website at:

https://www.homelyspaces.com/privacy-policy

 

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

  • Email: info@homelyspaces.com

  • Address: Homely Spaces TOC Ltd, Kimberley Northwick, Mark, Highbridge, England, TA9 4PQ

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